OpenBorder, Inc. Terms of Sale
Last updated: September 2, 2026
Welcome to OpenBorder, Inc.
Any purchases on this merchant website (the “Website”) shall be made through the OpenBorder, Inc. Checkout facility, and depending on your location, Pangaea Logistics BV (“OpenBorder EU”), OpenBorder Global UK Ltd (“OpenBorder UK”), OB Canada, Inc. (“OpenBorder CA”), or OpenBorder, Inc. (“OpenBorder USA”) (together referred to as “OpenBorder”, “we”, “our” or “us”).
By visiting the Checkout, placing an Order (both as defined below) through the Checkout, you signify your agreement to the Terms of Sale and our Privacy Notice (together, “Terms”). If you do not agree to these Terms, please do not use Checkout or place an Order in any way. These Terms define our legal relationship with you regarding the Checkout and the placement of Orders for purchase of Goods (as defined below).
Please read these Terms before using the Checkout and placing an Order (as defined below) through the Checkout. Please print or save these Terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on the Website in future.
When we refer to “Consumer” in these Terms, we mean an individual acting for purposes that are wholly outside that individual’s trade, business, craft or profession.
Residents of the European Union may visit https://europa.eu/youreurope/citizens/consumers/index_en.htm for additional information.
If we posted or provided a translation of the English language version of these Terms, you agree that the translation is provided for convenience only and that the English language version will govern your uses of the services or the Checkout.
1. General
1.1
OpenBorder, Inc. has an agreement with the Merchant store you’re visiting (“Merchant”) operating the Website you were browsing for goods, to make such goods available to you for purchase from, and delivered by, OpenBorder (“Goods”). This allows you to buy such Goods from OpenBorder in your local currency and at a price that includes any applicable indirect taxes (such as VAT), plus international delivery costs and fees (“Delivery Costs”) and, if available for pre-payment, any import duties, tariffs and similar fees that may be imposed by the delivery destination (“Import Charges”).
1.2
You are advised that the characteristics of the Goods you are buying from OpenBorder, as well as the price, Delivery Costs and (if available for pre-payment) Import Charges, shall be those displayed to you by OpenBorder at the checkout (or similar) facility, operated by OpenBorder and residing on the Website you were browsing (“Checkout”).
Please make sure you review your checkout page so that you can identify and correct any input errors.
1.3
By placing an order via the Checkout (“Order”), you acknowledge that the seller is OpenBorder and not the retailer, and that upon successful verification by OpenBorder of your Order and payment information by OpenBorder, OpenBorder will buy the goods from such retailer and resell it to you in accordance with these Terms.
2. Checkout and Acceptance of Orders
2.1
You place the Order for selected Goods by using the Checkout ordering process. This involves selecting the goods, placing it in the shopping cart/basket and transmitting the order by clicking on the “PAY AND PLACE ORDER” button (or similar button) through the Checkout. This process permits you to check and amend any errors before making an order by using the “back” button.
2.2
To place an Order, you must be at least 18 years of age (or any age legally required under local law where you are resident to bind yourself legally to these terms). By doing so, you confirm to us that you meet this Requirement.
2.3
Once you have placed your Order, we will promptly acknowledge your Order by sending you an email which will contain the relevant details of your Order. Please note, this does not constitute OpenBorder’s acceptance of your Order to buy the goods – it only constitutes our acknowledgement of your Order.
We do not accept your Order (and therefore we make no commitment to provide you with the Goods), and no contract for the sale of such Goods shall come into effect, until we specifically accept your Order and notify you by email that we have dispatched the goods to you (“Order Confirmation”).
OpenBorder may refuse service, refuse to process or complete orders, remove or edit content, or cancel orders for any reason or for no reason, in its sole discretion.
2.4
If the payment method you selected at Checkout supports an authorization mechanism (e.g. most credit/debit cards), when you place your Order we will only authorize the applicable amounts, and you will be charged only after the goods has been dispatched to you (unless the order is a pre-order or similar order, in which case payment could be captured prior to dispatch, depending on the nature of the products and the payment method used).
Please note that we charge the full Order amount even if the Order is dispatched in parts.
2.5
We make the appropriate efforts to process any Order as quickly as possible.
However, we may, upon notice to you, decline to accept your Order if:
- The Goods are unavailable (in which case, if the payment was processed, we will refund you in accordance with these Terms); or
- We are unable to verify the payment information you provided.
2.6
For your protection, OpenBorder may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks.
You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification.
Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address.
If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.
2.7
We may, if we suspect someone’s identity, address, email address and/or payment information is being used fraudulently or in an unauthorized manner, also require additional verifications or information before accepting any Order.
OpenBorder may choose not to accept Orders in their sole discretion and notably abnormal orders, orders which we suspect are not placed in good faith or orders which have not been placed by individuals.
OpenBorder is not required to provide a reason for declining to accept any order, though may do so at their sole discretion.
Moreover, an Order may be canceled (in full or in part) even after the Order Confirmation was dispatched, if we suspect there could be, or were circumstances (on our part or any third party’s part) giving rise to a good faith, genuine or honest error, mistake or misunderstanding pursuant to which we would neither have sent the Order Confirmation nor agreed to sell the Goods.
An example could be a fallacious low price for a product otherwise costing significantly more. In the event of such a genuine error, you shall receive a properly detailed notice of cancellation, following which your Order will be automatically canceled, and you will be refunded the amounts you actually paid.
2.8
We are under a legal duty to supply Goods that are in conformity with the contract.
Furthermore, nothing in these Terms affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise.
2.9
You are advised that there may be minor differences between the actual Goods and the way that it appears on the relevant website, e.g., in relation to appearance / color / texture / finish / weight.
The labeling or packaging of the Goods may differ from the images of these which you see on the site.
3. Exchange Rate
3.1
Exchange rates may be set and updated regularly, and you acknowledge that such updates may affect Goods pricing on the Checkout.
You will be charged according to the applicable exchange rate at the time you make your Order via the Checkout as displayed on the Checkout.
4. Ownership of and Risk on Goods; Importer of Record
4.1
Ownership of the Goods you order shall pass in accordance with these Terms (where the contract for the sale of Goods is concluded).
4.2
We pass the ownership of the Goods ordered to you the moment we dispatch the Goods to you (provided you have made full payment of the Goods price plus delivery charges and any other charges payable under these Terms, as applicable).
4.3
The risk of damage or loss to the Goods passes to you on delivery to you or to somebody identified by you to carry or take possession of the Goods on your behalf.
4.4
Any damage to the packages and/or the products or any error in the number of packages must be immediately mentioned in writing on the delivery ship provided by the Carrier.
Subject to the mandatory provisions of the applicable law, once the delivery note is signed by you, you can no longer make a claim concerning the packages delivered.
4.5
The transaction is considered a local transaction passed within your jurisdiction between you and OpenBorder.
4.6
Please note that documentation such as user manuals, instructions and safety warnings may not be in your language; you may not have available manufacturers or other service options for the Goods or parts thereof.
4.7
You agree that you will not export or re-sell any Goods purchased by you via the Checkout.
5. Handling and Delivery of Orders
5.1
Not all Goods can be delivered anywhere (due to limitations imposed on the Goods or by the destination).
The Checkout will not permit you to submit your Order if the Goods cannot be delivered to your specified address.
5.2
Delivery will be complete when we deliver in person to the address which you specify when ordering.
5.3
Delivery timeframes are affected by your delivery address and the delivery method selected.
We are unable to specify an exact delivery date and time.
5.4
We have no liability for any losses arising from the delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay.
5.5
If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery.
After three failed delivery attempts, your package will be sent back to us, and we will proceed to reimbursement within 2 weeks.
6. Payment Methods
6.1
You may pay with the payment methods specified at Checkout. The availability of such payment methods is dependent on your geographical location.
When being charged, the descriptor you will see shall include OpenBorder and will substantially look like this:
OpenBorder * Merchant name.
6.2
You acknowledge and agree that:
- We, or one of our third party payment processors (“Payment Processor”), will charge you through the payment method you have selected at Checkout for such Order and such other amounts payable under these Terms that may be due in connection with the Order.
- You will provide valid and current information about yourself.
- We may use the tools, software or services of Payment Processors to process transactions on our behalf.
- You may be charged bank or credit/debit card issuer with additional fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your bank or credit/debit card issuer, and those are not OpenBorder charges or fees.
OpenBorder has no control over or ability to mitigate these fees, as this is purely up to the relationship and commercial terms between you and your bank or credit/debit card issuer.
We also have no way of knowing in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy, and our commitment is to acquire the amount set at Checkout in your local currency.
6.3
Depending on your geography, payment may be routed through OpenBorder or any of our local affiliates.
7. Taxes
7.1
If OpenBorder is collecting taxes from you on your transaction, it is because OpenBorder is fully registered with the local jurisdiction to calculate, collect and remit taxes.
8. Customer Service and Returns
8.1
Questions or complaints about your order should be directed to the Merchant in the first instance.
OpenBorder may work with the Merchant as necessary to resolve your issue.
The Merchant is authorised to allow for returns or refunds on orders in accordance with the Merchant’s policy.
9. EEA Consumer Cancellation Rights – for European Economic Area (EEA) only
9.1
For customers located in the EEA, you may have the right to cancel your purchase within 14 days after receiving your order, subject to applicable exceptions under local consumer laws.
To exercise this right, please contact the Merchant using the return/cancellation instructions provided in the Merchant’s policy.
The Merchant is responsible for managing return authorization, return instructions, return address, product eligibility, and return processing.
OpenBorder may support payment-related processing where applicable, but OpenBorder does not manage or accept physical returns.
10. Limited Warranty; Returns Policy for Faulty Goods
10.1
If any Product you order is damaged or faulty when delivered to you, or develops a fault, you may have one or more legal remedies available to you under applicable law.
If you believe a Product was delivered damaged or faulty, or has developed a fault, you should inform the Merchant as soon as possible, preferably in writing, and provide your name, address, order reference, and a description of the issue.
The Merchant is responsible for reviewing and handling returns, replacements, repairs, refunds, or other remedies relating to damaged or faulty Products.
Nothing in this section affects your legal rights under applicable law.
10.2
Products may also be supplied with a manufacturer’s warranty.
Any manufacturer’s warranty is provided by the manufacturer and is subject to the warranty terms included with the Product or made available by the manufacturer.
For Goods shipped internationally, the manufacturer’s warranty may not be valid, or may be limited, in the destination country.
This does not affect any mandatory consumer rights or legal guarantees that may apply under local law, including, where applicable, national laws implementing EU Directive 2019/771.
11. Liability
11.1
Nothing in these Terms shall limit or exclude our liability to you:
- For death or personal injury caused by our negligence.
- For fraudulent misrepresentation.
- For breach of any term implied by applicable consumer rights legislation and which, by law, may not be limited or excluded.
- For any other liability that, by law, may not be limited or excluded.
11.2
SUBJECT TO THE FOREGOING, OPENBORDER PROVIDES ITS SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS.
TO THE EXTENT PERMITTED BY LAW, OPENBORDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE GOODS DEPICTED ON OR ORDERED FROM THE WEBSITE, THE PROVISION OF OPENBORDER’S SERVICES, OR THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE WEBSITE INCLUDING THE CHECKOUT PROCESS.
YOU EXPRESSLY AGREE THAT YOUR USE OF OPENBORDER’S SERVICES IS AT YOUR SOLE RISK.
OPENBORDER DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE WEBSITE.
11.3
NEITHER OPENBORDER, NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) OPENBORDER’S SERVICES OR GOODS PURCHASED THROUGH OPENBORDER, EVEN IF OPENBORDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In the event that OpenBorder is found to be liable to you for any damage or loss connected with your use of OpenBorder’s services or any goods purchased through OpenBorder, OpenBorder’s aggregate liability shall not exceed $100 USD.
11.4
OpenBorder will not be responsible for any loss or damage incurred by unauthorized use of your payment card on the Checkout, and we are not responsible for notifying your card issuer or any law enforcement authority in these instances.
11.5
You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
11.6
We cannot guarantee that the Checkout will be uninterrupted or error-free.
We are entitled without notice and without liability to suspend the Checkout for repair, maintenance, improvement or other technical reasons.
11.7
OpenBorder shall not be held liable, if and in so far as it cannot fulfill its obligations as a result of circumstances beyond its reasonable control and where it could not have taken appropriate steps to avoid such effects including third party telecommunication failures.
12. Intellectual Property Rights
12.1
Any access or use of the Checkout for any reason other than your personal, non-commercial use is prohibited.
You further acknowledge that any other use of the material and content of this Checkout is strictly prohibited, and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
12.2
Unless otherwise stated, the copyright and other intellectual property rights in the content on the Checkout are owned by us or our licensors.
12.3
You may print off one copy and may download extracts of any page from this Checkout for non-commercial, personal use.
13. Governing Law and Disputes
13.1
These Terms of Sale and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States.
14. Miscellaneous
14.1
We may send all notices by electronic means such as email to the most recent email address you have supplied to us (unless otherwise stated in these Terms).
Any complaint from you must be sent by recorded delivery letter or in writing on any other durable medium to OpenBorder by post at our trading address, or by email at support@openborder.com.
14.2
Headings used in these Terms are for information and not binding.
14.3
Any failure by either party to exercise or enforce any right or provision of these Terms does not mean this is a “waiver” (i.e. that it cannot be enforced later).
If any part of these Terms is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of these Terms shall continue to apply.
We may transfer these Terms to a third party, but this will not affect your rights or obligations.
A person who is not a party to these Terms shall have no right to enforce any term of these Terms except insofar as expressly stated otherwise.
14.4
We reserve the right to access, read, preserve, and disclose any information that we obtain in connection with the Order, and your use of the Checkout, as we reasonably believe is necessary to:
- Satisfy any applicable law, regulation, legal process, subpoena or governmental request.
- Enforce these Terms, including to investigate potential violations of them.
- Detect, prevent, or otherwise address fraud, security or technical issues.
- Respond to your support requests.
- Protect the rights, property or safety of OpenBorder, our users or the public.
14.5
The Checkout may contain links to third party websites or services that are not owned or controlled by OpenBorder.
We are not affiliated with, have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites.
You:
- Are solely responsible and liable for your use of and linking to third party websites and any content that you may send or post to a third-party website.
- Expressly release OpenBorder from any and all liability arising from your use of any third-party website.
Accordingly, we encourage you to read the terms and conditions and privacy policy of each third-party website that you may choose to visit.
14.6
We will use any personal information that we may collect or obtain in connection with the Order in accordance with our Privacy Policy.
You agree that we may use personal information that you provide or make available to us in accordance with our Privacy Notice, and share that with third parties directly involved in the fulfillment of the sale transaction and the performance thereof as provided by the Privacy Notice.
14.7
OpenBorder reserves the right to modify these Terms at any time by posting the changes on our site.
Such a change will take effect ten (10) days following the posting of the revised Terms, and your use of the Checkout after we have posted such changes means that you agree to be bound by the Terms as modified.
However, no such change will affect any Order that you have already placed with us.
14.8
These Terms constitute the entire agreement between us with respect to the subject matter of the Order.
We are required by law to advise you that the contract in respect of any Orders may be officially concluded in the English language only and that no public filing requirements apply.
14.9
If you have any questions or complaints about OpenBorder, these Terms or the Checkout, please contact us at www.openborder.com or at our registered address:
OpenBorder, Inc.
1317 Edgewater Dr. #6010
Orlando, FL 32804
Our company RSIN is 861952790 under the Hague Deed of incorporation.
Our VAT number is NL861952790B01.
14.10
As the purchaser, you represent and warrant that you have legally obtained the funds used to make this purchase and you are not engaged in any transaction designed to conceal the identity, source or destination of the funds with which you make this purchase.
Merchant’s products are exclusively intended to be sold to end customers for their personal use.
Consequently, you agree and warrant that you do not make this purchase in connection with any dealings or transactions with entities or individuals under UN, US or EU sanctions or in a Blacklisted Country.
15. Automatic Renewal
15.1
If you purchase a subscription from the Merchant, you agree that your subscription will automatically renew at the rate, frequency, and term disclosed at checkout, unless you cancel before the next billing date in accordance with the Merchant’s subscription policy.
Your selected payment method may be charged automatically for each renewal order, together with any applicable taxes, duties, shipping charges, or other charges disclosed to you.
15.2
The Merchant is responsible for managing the subscription program, including subscription account access, product changes, skips, cancellations, renewal notices where required, customer service, and any related fulfillment or return matters.
OpenBorder may act as merchant of record and/or support payment processing for purchases in certain regions, but OpenBorder does not manage the Merchant’s subscription program.
15.3
You may cancel, skip, or modify your subscription using the tools provided by the Merchant, subject to the Merchant’s subscription terms and any rights you may have under applicable law.
Nothing in this section limits any mandatory cancellation, refund, withdrawal, or consumer rights that may apply in your jurisdiction.
16. Changes to Terms of Sale
16.1
You can review the most current version of the Terms of Sale at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Sale by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Sale constitutes acceptance of those changes.
17. Notice
17.1
If you need to contact OpenBorder, you may do so at support@openborder.com.
Our addresses are:
OpenBorder UK
71-75 Shelton Street
Covent Garden, London
United Kingdom
WC2H 9JQ
OpenBorder EU
Hoevenseweg 41
4877 LA Etten-Leur
Netherlands
OpenBorder CA
1270 Central Parkway West, Unit 102
Mississauga, Ontario
L5C4P4, Canada
OpenBorder USA
1317 Edgewater Drive, Suite 6010
Orlando, Florida 32804
